SHIPPING.

When will my order ship?
Depending on how many orders I have coming in, holidays, sales days & things like that my turnaround time time can fluctuate from anywhere between 4-15 BUSINESS days. I always have my current turnaround time listed on the top of my website where you cannot miss it. Please remember the business days (Monday-Friday). This does not include shipping time which can take anywhere between 2-7 days for those in the US. Please keep in mind I am just 1 person working during the work week as quickly as I can :)

Where do you ship from?
I ship from Temecula, California, while also visiting my family a lot in Arizona and will sometimes work from there if I am having a long stay.

How much is shipping?
Shipping & taxes will be calculated at checkout. Shipping charges are based off of where you are located and the weight of your order. We do offer free shipping within the US on all orders over $65 (the order has to be over $65 before coupon codes are entered in order to receive the free shipping)

Do you ship internationally?
Yes we do ship internationally. Shipping charges are based on the US post office as well as your countries shipping carrier. We are not responsible for any additional shipping charges that may possibly occur during the shipping process to your destination.

Did my order go through, I didn’t receive a confirmation email?
If you did not receive a confirmation email with your order number then you may have typed in your email incorrectly, the confirmation went to spam or your order did not process. Please email us at strictlywildco@gmail.com asap to confirm your order has been received.

 

SIZING.

How do I know what size to get?
We do our best to provide sizing information on each products description. Based on the average head size & age we have determined what hat size should fit you or your little one. This is not always the case and I always suggest measuring ones head with a soft tape measure or piece of string to get the accurate sizing.

RETURNS&EXCHANGES.

What happens if I ordered the wrong size?
Please always double check before ordering & measure ones head to get a more accurate sizing or check the shirt sizing guide in the product photos. If you did order the wrong size, please email us ASAP so we can move forward and get the correct sizing if available.

Can I get a refund on my order?
If you find that you aren’t happy with your order, please email us within 5 days of receiving your shipment. You can return unworn items in their original packaging for a refund.

Do you accept exchanges?
If you are wanting to exchange an item please email us pithing 5 days of receiving your shipment to exchange for an item or equal value. We DO NOT accept exchanges on custom items with names & numbers.

ETC.

Are you on social media?
Yes! We have an instagram (@strictlywildco) A facebook page (@strictlywild) a Facebook VIP Group (@strictlywildvip) & a TikTok (@strictlywild)

Do you offer sponsorships?
We will soon offer a full sponsorship program

Do you offer wholesale?
We no longer offer wholesale.

How can I get a hold of you guys?
Although we are very personable and strive to create the best customer service possible, please keep all contacts through our social media pages and email. You can email us at strictlywildco@gmail.com and please allow a 24-48 hour weekday response time.