Terms Of Service
We are just 2 mamas doing our best to run our small biz, please read our terms:
- Expect 5-8 business days for us to process, create, package and then ship out your order if you are ordering custom hat(s). (This does not include shipping time, first class shipping usually takes 3-6 days while priority shipping can take 1-4 days.)
- Expect 3-5 business days for us to process, package & then ship out your order if you are buying straw hat(s). (This does not include shipping time. All straw hats will ship USPS Priority mail which can take 1-4 days, unless you specifically choose UPS ground at checkout which can take 2-6 days. Free shipping will automatically ship USPS Priority.)
- We will NOT accept straw hat size exchanges, please measure before buying and use our size guide on the product page or email us for recommendations. All ages are estimated as head sizes can differ, please make sure to measure to be sure you are getting the correct size.
- Double check you have everything correct in your cart before checking out (hat sizing & options) as well as the correct shipping address. If shipping address was entered incorrectly by you or a wrong item or size was ordered (& it was not our mistake) we will not pay for shipping back.
- If you order multiple items along with a Pre-Order item, your order will ship with the pre-order date. If you'd like your other items earlier you will need to make separate orders.
- Once we make your shipping label and drop off at the post office or ups, we do not have control over their shipping times. Please allow 24-48 hours for your tracking number.
By agreeing to these terms you are understanding our turnaround time (we wish we were Amazon, trust me) our exchange policy (no size exchanges on straw hats) that we are in fact not the post office & have no control over them (be cool though, huh?) & that we are over here just doing our best to keep our little shop going. Thank you!