Terms & Conditions
Just a busy mama doing m best to run my small biz, please read & agree to our terms before purchasing:
- Expect an average of 5-15 BUSINESS days for us to process, create, package and then ship out your orders. (This does not include shipping time. Shipping can take anywhere from 2-7 days depending where you live in regards to California)
- Double check you have everything correct in your cart before checking out (hat sizing & options) as well as the correct shipping address. If shipping address was entered incorrectly by you or a wrong item or size was ordered (& it was not our mistake) we will not pay for shipping on return and back to you.
- There will be no size exchanges on straw hats. There is a size chart on every product page, please use a soft measure tape to double check sizing of ones head, if you have any questions or need size recommendations, please email us.
- Once we make your shipping label and drop off at the post office or ups, we do NOT have control over their shipping times or issues. Please allow 24-48 hours for your tracking number & then email us if there is no update & we will try to help as best we can.
By agreeing to these terms you are understanding our turnaround time (we wish we were Amazon, trust me) our exchange policy (no size exchanges on straw hats) that we are in fact not the post office & have no control over them (be cool though, huh?) & that we are over here just doing our best to keep our little shop going. Thank you!