Terms Of Service

We are just 2 mamas doing our best to run our small biz, please read our terms before purchasing:

- Expect 3-5 business days for us to process, create, package and then ship out your order if you are ordering custom hat(s). Expect 2-3 business days if you have ordered any ready to ship items like beanies or tees. (This does not include shipping time. With everything going on, shipping has not been as consistent but most first class shipping usually takes 3-6 days while priority shipping can take 1-4 days on average.)

- Double check you have everything correct in your cart before checking out (hat sizing & options) as well as the correct shipping address. If shipping address was entered incorrectly by you or a wrong item or size was ordered (& it was not our mistake) we will not pay for shipping back. 

- Once we make your shipping label and drop off at the post office or ups, we do not have control over their shipping times. Please allow 24-48 hours for your tracking number & then email us if there is no update & we will try to help as best we can.

By agreeing to these terms you are understanding our turnaround time (we wish we were Amazon, trust me) our exchange policy (no size exchanges on straw hats) that we are in fact not the post office & have no control over them (be cool though, huh?) & that we are over here just doing our best to keep our little shop going. Thank you!