FAQ'S

Shipping & Delivery

                  What are your shipping options?

• We offer both ground (standard) shipping and priority (expedited) shipping options. Standard shipping typically takes 4-6 business days transit time, while expedited shipping delivers within 1-2 business days.
  
  Do you ship internationally?
  
• Yes, we do ship internationally. Shipping pricing is determined based on your location in relation to our shipping warehouse in Southern California. For specific shipping rates, please proceed to the checkout page and enter your shipping address to view the applicable fees.

• What is your turnaround time?
  Our turnaround time is stated at the top of every page of our website. We get orders out with 3-6 BUSINESS days (business days include Monday-Friday)
  
  
• Where do you ship from?
  We ship out of our warehouse in Temecula, California. 

• What shipping carrier do you use?
  We mainly ship via USPS.

Preorders

• What does “preorder” mean?
  Preorder means that you are paying for your items ahead of time but will have to wait until they are ready to ship. These “preorder” items will be clearly stated with a ribbon on the photo, in the product title as well as the “preorder” button instead of “buy now”

• Can I buy a “preorder” item and a non preorder item together?
  You can certainly buy a preorder and non preorder item together BUT your entire order will NOT ship until the preorder date. We have this stated at the top of every page as well.

• Will preordered items ship separately from in stock items?
  If you have a mixed cart, your entire cart will not ship out until your Preorder date is ready. If you want an in stock item sooner we suggest splitting it into 2 orders.

• Are preorders limited in quantity?
  We do have a set amount of inventory for all preorders. We do our best to always restock popular items if they sell out.

Returns

• What is your return policy?
  
  

  Starting online returns is easy:
  Visit our returns page: https://strictlywild.co/apps/parcelpanel-returns and fill out your order number and email to begin your return process.

  Eligible Items for Returns:
  Items eligible for return are those that fall within our 30-day return policy, unworn, in the original packaging, and devoid of any stains.

  Non-Refundable Items:
  Please note that gift cards and discounted items are non-refundable.

  Refund Solutions:
  Upon receipt and inspection of your item, you are eligible to receive store credit for the value of your item.

  Return & Exchange Fee:
  We will facilitate the creation of a return label for you, and the cost of that label will be deducted from your final store credit.
  
  Buy Sell Trade:
  You can also visit our Fb Group: Strictly Wild BST to buy, sell or trade any unwanted Strictly Wild items. 

  To start your return, please visit: Strictly Wild Returns
  
  

Filing A Package Claim

Payment & Billing

• What payment methods do you accept?
  We accept major cards as well as paypal, google pay, shop pay & after pay and sezzle where you can pay 4 interest free payments.

Account & Orders

• Can I create an account on your website?
  You can login and sign up for an account right on the website. Signing up for an account makes checkout easier as well as being able to see your prior and current orders.

• How can I track my order?
  When your order is shipped you will be emailed a tracking number, double check spam folder. You can also reach out to us via email if you can’t find it. 

• Do you have a loyalty program?
  You can sign up for our loyalty program in the bottom right hand of our website. You will earn points for your purchases, following us on socials, etc. These points turn into store credit for future orders. 

 Contact & Support

• How can I reach out to you guys?
  You can use the contact form on our website or email us directly at strictlywildco@gmail.com

• What is your customer service response time?
  We get back to emails with 3-5 BUSINESS days. Business days are Monday - Friday, 8am-5pm.