FAQ'S

SHIPPING & DELIVERY

What shipping options do you offer?

  • We offer ground (standard) and priority (expedited) shipping.
    • Ground: Typically arrives in 4–6 business days.
    • Priority: Delivers in 1–2 business days.

Do you ship internationally?

  • Yes, we do ship internationally for the time being! Transit times vary based on destination.

What is your order turnaround time?

  • Orders ship within 3–6 business days (Monday–Friday).
  • Preorder items ship within their preorder date, if multiple preorder dates are in 1 order, your entire order will ship with the latest preorder date.

Where do you ship from?

  • All orders ship from our warehouse in Temecula, California.

What shipping carriers do you use?

  • We ship via UPS and USPS based on your location and shipping selection.

My tracking number isn’t updating, what should I do?

  • Tracking updates are processed by the carriers. If your tracking hasn’t updated within 72 hours, please give it time.
  • If your package seems “stuck,” reach out to the carrier directly or email us for guidance if you purchased shipping protection.

PREORDERS

What is a preorder item?

  • A preorder item is purchased ahead of its release date and ships once it's ready.
  • Preorder items are marked with a preorder ribbon on the product photo, noted in the product title, and shown in the preorder button on the product as well.

Can I buy preorder and in-stock items together?

  • We advise you separate your normal and preorder items so there are no issues with orders or inventory.
  • If you do choose to order together, your entire order will not ship until the latest preorder date.

Are preorders limited in quantity?

  • Yes, preorder inventory is limited as we don’t run open preorder. Popular items are restocked periodically based on demand.

How do I know when my preorder will ship?

  • The preorder date is specified on the product page, product title, and during checkout.

RETURNS

What is your return policy?

  • Items may be returned within 30 days if:
    • Unworn, in original packaging, and free of stains, odors, or wear.
    • Gift cards and discounted items are non-refundable.

How do I start a return?

  • Visit our Returns Page and:
    • Enter your order number and email to start the process.
    • Upon inspection, eligible items will be refunded as store credit.

Is there a return fee?

  • Yes, we deduct the cost of the return shipping label from your final store credit.

Can I sell or trade Strictly Wild items?

  • Absolutely! Join our Facebook group Strictly Wild BST for buy, sell, trade opportunities.

FILING PACKAGE CLAIMS

What happens if my package is lost or damaged?

  • If you purchased shipping insurance:
    1. Visit our file a claim page.
    2. Fill out your order number and email to submit a claim.
    3. We’ll assist you with recovering or replacing your items.
  • If you didn’t purchase insurance:
    1. You’ll need to file a claim directly with USPS or UPS using your tracking number.
    2. We’ll be happy to provide guidance, but we cannot replace or refund lost/damaged items without insurance.

PAYMENT & BILLING

What payment options do you accept?

  • We accept:
    • Major credit/debit cards (Visa, MasterCard, Amex).
    • Paypal, Google Pay, Shop Pay, Afterpay, and Sezzle (pay in 4 interest-free installments).

ACCOUNTS & ORDERS

Can I create an account on your website?

  • Yes! Create or log into an account by clicking the “Account” button on the top of our website.
  • Benefits:
    • Faster checkout.
    • View past and current orders.

How do I track my order?

  • Once your order ships, you’ll receive a tracking number via email. Double-check your spam folder!
  • Can’t find your tracking email? Reach out to us via email.

LOYALTY PROGRAM

Do you offer a loyalty program?

  • Yes! Earn points for:
    • Purchases.
    • Following us on social media.
    • Other eligible actions (see program details).

How do loyalty points work?

  • Points turn into store credit for future orders.
  • Sign up for our loyalty program by clicking the Rewards button on the bottom corner of the website.

CONTACT & CUSTOMER SUPPORT

How can I contact you?

  • You can:
    • Email us directly at info@strictlywildco.com
    • Fill out the contact form on our website.

What’s your response time?

  • Customer support emails are answered within 1–3 business days (Monday–Friday, 8 AM–5 PM MST).
  • It’s just one person handling support, so please be patient, we’re committed to assisting every rider as soon as possible!