FAQ'S

Shipping & Delivery

What are your shipping options?

We offer both ground (standard) shipping and priority (expedited) shipping options. Standard shipping typically takes 3-5 business days transit time, while expedited shipping delivers within 1-2 business days.

Do you ship internationally?
Yes, we do ship internationally. Shipping pricing is determined based on your location in relation to our shipping warehouse in Southern California. For specific shipping rates, please proceed to the checkout page and enter your shipping address to view the applicable fees.

What is your turnaround time?
Our turnaround time is stated at the top of every page of our website. We get orders out with 3-6 BUSINESS days (business days are Monday-Friday)
Where do you ship from?
We ship out of our warehouse in Temecula, California.

What does “preorder” mean?
Preorder means that you are paying for your items ahead of time but will have to wait until they are ready to ship. These “preorder” items will be clearly stated with a ribbon on the photo, in the product title as well as the “preorder” button instead of “buy now”

Can I buy a “preorder” item and a non preorder item together?
You can certainly buy a preorder and non preorder item together BUT your entire order will NOT ship until the preorder date. We have this stated at the top of every page as well.

Will preordered items ship separately from in stock items?
If you have a mixed cart, your entire cart will not ship out until your Preorder date is ready. If you want an in stock item sooner we suggest splitting it into 2 orders.

Are preorders limited in quantity?
We do have a set amount of inventory for all preorders. We do our best to always restock popular items if they sell out.

What is your return & exchange policy?
If the issue was caused by a product defect, we will accept the item back, fix it or provide a replacement promptly.

If the issues was caused by a size or item selection mistake, we will accept the items back but you will be responsible for shipping costs to and from our location.

We do not provide free returns for general dissatisfaction with your item. It it important to review sizing or reach out to us with questions prior to ordering.

We offer our customers the option to sell or trade items they are not satisfied with on our Buy, Sell, Trade Facebook page. This gives our customers the means to move on from items that don’t meet their satisfaction. www.facebook.com/strictlywildbst

Do you offer customization?
We do not offer customization on our products, all products are made and shipped as is.

What payment methods do you accept?
We accept major cards as well as paypal, google pay, shop pay & after pay and sezzle where you can pay 4 interest free payments.

Can I create an account on your website?
You can login and sign up for an account right on the website. Signing up for an account makes checkout easier as well as being able to see your prior and current orders.

How can I track my order?
When your order is shipped you will be emailed a tracking number, double check spam folder. You can also reach out to us via email if you can’t find it.

Do you have a loyalty program?
You can sign up for our loyalty program in the bottom right hand of our website. You will earn points for your purchases, following us on socials, etc. These points turn into store credit for future orders.

How can I reach out to you guys?
You can use the contact form on our website or email us directly at strictlywildco@gmail.com

What is your customer service response time?
We get back to emails with 3-5 BUSINESS days. Business days are Monday - Friday, 8am-5pm.