Lost packages: If your package doesn’t show up or is marked as delivered but you didn’t receive it.

Damaged items: If your order arrives broken, defective, or unusable due to shipping issues.

Stolen packages: If your order is stolen off your porch or from your delivery location after being marked as delivered.

If you declined hipping protection at checkout and your order is lost, stolen, or damaged during shipping, we may not be able to replace or refund your purchase.

We always recommend adding protection for peace of mind and hassle free coverage.

We processes most claims within 2-4 business days. Once approved, you'll receive either a replacement order or a refund based on your claim.

For lost or stolen items, we may ask for:

A confirmation of your shipping details.

Details about the situation (e.g., package marked as delivered but not received).

For damaged items:

Photos of the damaged item or packaging.
Including as much detail as possible will help speed up the review process.